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Courses in this library:
Customer Service - Telephone Techniques - Taking Messages
Customer Service - The Four Ps For Creating Loyal Customers
Customer Service - When The Customer Isn't Right - Retail Conflict for Managers
Cybersecurity - Avoiding Phone and Text Scams
Cybersecurity - Creating a Cybersecurity Training Program
Cybersecurity - Cybersecurity While Traveling
Cybersecurity - Cybersecurity for Remote and Hybrid Workers
Cybersecurity - Defining Cybersecurity
Cybersecurity - GDPR
Cybersecurity - Has My Device Been Compromised?
Cybersecurity - Identity Theft
Cybersecurity - Malware Basics
Cybersecurity - Minimizing Insider Threats
Cybersecurity - Passwords
Cybersecurity - Phishing - 01. Types of Phishing
Cybersecurity - Phishing - 02. How to Avoid Phishing Attacks
Cybersecurity - Phishing - 03. Email Phishing
Cybersecurity - Protecting Your Intellectual Property
Cybersecurity - Protecting Your Mobile Device
Cybersecurity - Ransomware
Cybersecurity - Safely Sharing Information Online
Cybersecurity - Safely Surfing the Web on a Work Device
Cybersecurity - Social Engineering
Cybersecurity - The Principle of Least Privilege
Cybersecurity - Types of Malware
Cybersecurity - Using Your Work Device Versus Your Personal Device
Cybersecurity - Your Responsibility
Decision Making - Avoiding Mistakes in Decision Making
Decision Making - Decision Making Basics - 04. Facts vs Opinions
Decision Making - Decision Making Basics - 05. Generating Options
Decision Making - Decision Making Basics - 06. Decision Making-Statements
Decision Making - Decision Making Basics - 06. Decision-Making Models
Decision Making - Decision Making Basics - 01. Gathering Information
Decision Making - Decision Making Basics - 02. Understanding Motivation
Decision Making - Decision Making Basics - 03. Making Quick Decisions
Decision Making - Empowering Employee Decisions
Decision Making - Identifying Unintended Consequences
Decision Making - Making Group Decisions
Decision Making - Strategic Thinking
Decision Making - Surviving Poor Decisions
Decision Making - Trusting Your Intuition
Developing Your Culture - Civility in the Workplace
Developing Your Culture - Cross-Cultural Considerations - Cultural Intelligence
Developing Your Culture - Cross-Cultural Considerations - The Concept of Time
Developing Your Culture - Cross-Cultural Considerations - What is Culture?
Developing Your Culture - Cross-Cultural Considerations - What's Your Culture?
Developing Your Culture - Cross-Cultural Considerations - Workplace Basics
Developing Your Culture - Developing a Learning Culture
Developing Your Culture - Fun At Work - 03 - What's NOT Funny?
Developing Your Culture - Fun at Work - 01 - The Importance of Humor
Developing Your Culture - Fun at Work - 02 - What's Funny?
Developing Your Culture - Liven Up Your Culture
Developing Your Culture - Personal Boundaries at Work
Digital Transformation - Artifical Intelligence - 01. What Is AI?
Digital Transformation - Artifical Intelligence - 02. Applying AI to Business
Digital Transformation - Artifical Intelligence - 03. The Ethics of AI
Digital Transformation - Digital Transformation Basics - Going From Vision to Execution
Digital Transformation - Digital Transformation Basics - Terminology
Digital Transformation - Digital Transformation Basics - What is Digital Transformation?
Digital Transformation - Digital Transformation Basics - Workplace Culture and Digital Transformation
Digital Transformation - Digital Transformation for Leaders - Business Leaders - What's Your Role?
Digital Transformation - Digital Transformation for Leaders - Considering Your Business
Digital Transformation - Digital Transformation for Leaders - Enhancing Your Customer Experience
Digital Transformation - Digital Transformation for Leaders - The ROI of Digital Transformation
Digital Transformation - Digital Transformation for Leaders - Utilizing Your Data
Digital Transformation - Digital Transformation for Tech Leaders - Cloud Management
Digital Transformation - Digital Transformation for Tech Leaders - Dispersing the Data
Digital Transformation - Digital Transformation for Tech Leaders - Making Your Infrastructure Work
Digital Transformation - Digital Transformation for Tech Leaders - Tech Leaders - What's Your Role?
Driving Safety - Aggressive Driving
Driving Safety - Alcohol Abuse - 01. Training Responsibilities
Driving Safety - Alcohol Abuse - 02. Rules and Regulations
Driving Safety - Alcohol Abuse - 03. Who Should I Test?
Driving Safety - Alcohol Abuse - 04. How Do I Know if Someone is Impaired?
Driving Safety - Alcohol Abuse - 05. What Are the Testing Procedures?
Driving Safety - Alcohol Abuse - 06. What Happens if My Employee Fails an Alcohol Test?
Driving Safety - Alcohol Abuse - 07. What Happens if My Employee Refuses an Alcohol Test?
Driving Safety - Alcohol Abuse - 08. Record Keeping
Driving Safety - Alcohol Abuse - 09. Employee Training
Driving Safety - Bad Weather Driving
Driving Safety - Commercial Driver's License - Accident and Fire Procedures
Driving Safety - Commercial Driver's License - Basic Vehicle Control
Driving Safety - Commercial Driver's License - CDL Overview
Driving Safety - Commercial Driver's License - Hazardous Driving Conditions
Driving Safety - Commercial Driver's License - Transporting Cargo
Driving Safety - Commercial Driver's License - Transporting Hazardous Materials
Driving Safety - Commercial Driver's License - Vehicle Inspections
Driving Safety - Compliance, Safety, Accountability - CSA for Managers
Driving Safety - Compliance, Safety, Accountability - CSA Overview
Driving Safety - Compliance, Safety, Accountability - CSA for Employees
Driving Safety - Driving Distractions
Driving Safety - Harsh Braking and Harsh Acceleration
Driving Safety - Substance Abuse - 01. Training Responsibilities
Driving Safety - Substance Abuse - 02. Rules and Regulations
Driving Safety - Substance Abuse - 03. Who Should I Test?
Driving Safety - Substance Abuse - 04. How Do I Know if Someone is Impaired?
Driving Safety - Substance Abuse - 05. What Are the Testing Procedures?
Driving Safety - Substance Abuse - 06. What Happens if My Employee Fails a Drug Test?
Driving Safety - Substance Abuse - 07. What Happens if My Employee Refuses a Drug Test?
Driving Safety - Substance Abuse - 08. Record Keeping
Driving Safety - Substance Abuse - 09. Employee Training
Ethics - Liars - How to Deal With Liars
Ethics - Liars - How to Spot Liars
Finance for Non-Financial People - Balance Sheets 01 - Introduction to Balance Sheets
Finance for Non-Financial People - Balance Sheets 02 - Benchmarking, Ratios, Comparisons, and Trends
Finance for Non-Financial People - Balance Sheets 03 - Assets and Liabilities
Finance for Non-Financial People - Budgeting Essentials 01 - What is Budgeting?
Finance for Non-Financial People - Budgeting Essentials 02 - Budgeting Methods
Finance for Non-Financial People - Budgeting Essentials 03 - Budget Reporting
Finance for Non-Financial People - Budgeting Essentials 04 - Budgeting Expenses
Finance for Non-Financial People - Budgeting Essentials 05 - Budgeting Revenue
Finance for Non-Financial People - Budgeting Essentials 06 - Budgeting Discounts
Finance for Non-Financial People - Budgeting Essentials 07 - Managing Inventory
Finance for Non-Financial People - Cash Flow Management 01 - Cash Flow Management for Beginners
Finance for Non-Financial People - Cash Flow Management 02 - Managing Payables
Finance for Non-Financial People - Cash Flow Management 03 - Managing Receivables
Finance for Non-Financial People - Cash Flow Management 04 - How to Read Cash Flow Statements
Finance for Non-Financial People - Finance as a Tool 01 - Evaluating Costs
Finance for Non-Financial People - Finance as a Tool 02 - Investing Using Metrics
Finance for Non-Financial People - Financial Ratios 01 - Revenue Ratios
Finance for Non-Financial People - Financial Ratios 02 - Cost of Goods Sold and Gross Margin
Finance for Non-Financial People - Financial Ratios 03 - Net Investment Ratios
Finance for Non-Financial People - Income and Expenditures 01 - Key Components
Finance for Non-Financial People - Income and Expenditures 02 - Income Streams
Finance for Non-Financial People - Income and Expenditures 03 - Expenditure Costs
Finance for Non-Financial People - Income and Expenditures 04 - Benchmarking Ratios
Finance for Non-Financial People - Income and Expenditures 05 - Analysis
Finance for Non-Financial People - Intro to Finance 01 - Why Learn About Finance?
Finance for Non-Financial People - Intro to Finance 02 - Finance Terms
Finance for Non-Financial People - Intro to Finance 03 - Resources & Documents
Finance for Non-Financial People - Principles of Accounting 01 - Principles of Accounting
Finance for Non-Financial People - Principles of Accounting 02 - Common Accounting Terms
Finance for Non-Financial People - Principles of Accounting 03 - Cash vs. Accrual Basis
Finance for Non-Financial People - Principles of Accounting 04 - Fraud
Gender Equality - Advancement for Women - Mentoring Other Women
Gender Equality - Advancement for Women - Navigating the Broken Rung
Gender Equality - Advancement for Women - Salary Negotiation
Gender Equality - Advancement for Women - Your Professional Appearance
Gender Equality - Advocating for Equal Pay for Equal Work
Gender Equality - Gender Equality in Hiring and Promotions - Promotions for All
Gender Equality - Gender Equality in Hiring and Promotions - Recruiting People of All Genders
Gender Equality - Gender Equality in Hiring and Promotions - Supporting Leaders of All Genders
Gender Equality - Nonbinary People at Work
Gender Equality - Overcoming Gender Bias at Work
Gender Equality - Using Gender-Inclusive Language
Gender Equality - Women and Gender Bias - Allyship at Work
Gender Equality - Women and Gender Bias - Assertive Communication
Gender Equality - Women and Gender Bias - Being an Only or Double Only
Gender Equality - Women and Gender Bias - Dealing with Microaggressions
Gender Equality - Women and Gender Bias - Recognizing and Reporting Gender Bias
Gender Equality - Women and Gender Bias - Recognizing and Reporting Pregnancy Discrimination
Gender Equality - Women and Gender Bias - Understanding Gender Bias in the Workplace
Gender Equality - Women at Work - Conflict Management
Gender Equality - Women at Work - Giving Feedback to Managers
Gender Equality - Women at Work - Receiving Feedback from Managers
Gender Equality - Women at Work - Stress and Burnout
Gender Equality - Women at Work - Work-Life Balance
Health and Wellness - Breaking the Stress Cycle
Health and Wellness - Convenience Store Diet
Health and Wellness - Creating a Family Leave Policy
Health and Wellness - Creating a Parental Leave Policy
Health and Wellness - Deskercises - Arms and Shoulders
Health and Wellness - Deskercises - Chest, Neck, and Back
Health and Wellness - Deskercises - Legs and Backside, While Sitting
Health and Wellness - Deskercises - Legs and Backside, While Standing
Health and Wellness - Deskercises - Simple, Cardio, and Core
Health and Wellness - Ergonomics - Adjusting Your Workspace
Health and Wellness - Ergonomics - Chairs 101
Health and Wellness - Ergonomics - Ergonomic Basics
Health and Wellness - Ergonomics - Reducing Eyestrain
Health and Wellness - Ergonomics - Stretching at Work
Health and Wellness - Fighting Perfectionism
Health and Wellness - Fighting the Flu - Call for Backup
Health and Wellness - Fighting the Flu - Gain the Upper Hand
Health and Wellness - Fighting the Flu - Get to Know Your Opponent
Health and Wellness - Fighting the Flu - The Fight is On!
Health and Wellness - Fighting the Flu - Throw in the Towel
Health and Wellness - Financial Wellness - Budget Sample
Health and Wellness - Financial Wellness - Creating a Budget
Health and Wellness - Financial Wellness - Debts
Health and Wellness - Financial Wellness - How to Manage Your Credit Cards
Health and Wellness - Financial Wellness - How to Save Using Your Employee Benefits
Health and Wellness - Financial Wellness - How to Save at Home
Health and Wellness - Financial Wellness - How to Save at Your Financial Institution
Health and Wellness - Financial Wellness - How to Save on Food
Health and Wellness - Financial Wellness - How to Save on Subscriptions
Health and Wellness - Financial Wellness - How to Save on Your Car
Health and Wellness - Financial Wellness - Savings
Health and Wellness - Healthy Hygiene - Cleaning Your Workstation
Health and Wellness - Healthy Hygiene - Hand Hygiene
Health and Wellness - Healthy Hygiene - Shared Workstation Hygiene
Health and Wellness - Healthy Hygiene - Staying Home Sick
Health and Wellness - Healthy Hygiene - The Benefits of Wearing a Mask
Health and Wellness - How to Beat Jet Lag
Health and Wellness - Keeping Track of Your Teen While You're at Work
Health and Wellness - Know Your EAP - Promoting Your EAP
Health and Wellness - Know Your EAP - Using Your EAP
Health and Wellness - Know Your Numbers - BMI
Health and Wellness - Know Your Numbers - Blood Pressure
Health and Wellness - Know Your Numbers - Cholesterol
Health and Wellness - Know Your Numbers - Glucose
Health and Wellness - Managing Your Employee's Work-Life Balance
Health and Wellness - Mental Health - Coping With Addiction Disorders at Work
Health and Wellness - Mental Health - Coping With Anxiety Disorders at Work
Health and Wellness - Mental Health - Coping With Mood Disorders at Work
Health and Wellness - Mental Health - Coping With OCD at Work
Health and Wellness - Mental Health - Coping With PTSD at Work
Health and Wellness - Mental Health - Coping With Personality Disorders at Work
Health and Wellness - Mental Health - Coping With Psychosis at Work
Health and Wellness - Mental Health - Destigmatizing
Health and Wellness - Mental Health - Disclosing a Physical or Mental Health Condition
Health and Wellness - Mental Health - Managing Mental Health Issues
Health and Wellness - Mental Health - Navigating Your Own Mental Health
Health and Wellness - Mental Health - Neurodiversity Is Different Than Mental Health
Health and Wellness - Mental Health - Supporting Coworkers With Addiction Disorders
Health and Wellness - Mental Health - Supporting Coworkers With Anxiety Disorders
Health and Wellness - Mental Health - Supporting Coworkers With Mood Disorders
Health and Wellness - Mental Health - Supporting Coworkers With OCD
Health and Wellness - Mental Health - Supporting Coworkers With PTSD
Health and Wellness - Mental Health - Supporting Coworkers With Personality Disorders
Health and Wellness - Mental Health - Supporting Coworkers With Psychosis
Health and Wellness - Opioid Addiction for Employees
Health and Wellness - Opioid Addiction for Managers
Health and Wellness - Planning for Maternity Leave - The First Trimester
Health and Wellness - Planning for Maternity Leave - The Second Trimester
Health and Wellness - Planning for Maternity Leave - The Third Trimester
Health and Wellness - Positive Self-Talk
Health and Wellness - Pre-Vacation Planning
Health and Wellness - Preparing for Pumping at Work
Health and Wellness - Putting Yourself First
Health and Wellness - Remote Employee Mental Health - Maintaining Your Mental Health as a Remote Employee
Health and Wellness - Remote Employee Mental Health - Maintaining the Mental Health of Your Remote Employees
Health and Wellness - Returning to Work After Vacation
Health and Wellness - Returning to Work After a Loss - When a Coworker Dies
Health and Wellness - Returning to Work After a Loss - When a Coworker Loses a Loved One
Health and Wellness - Returning to Work After a Loss - When you've Lost a Loved One
Health and Wellness - Seasonal Affective Disorder
Health and Wellness - Stress Management - Avoidable Stress
Health and Wellness - Stress Management - Handling Stress
Health and Wellness - Stress Management - Managing Stress
Health and Wellness - Stress Management - Unavoidable Stress
Health and Wellness - Stress Management - Understanding Stress
Health and Wellness - The Basics of Meditation
Health and Wellness - The Science of Sleep - How Much Sleep Do You Need
Health and Wellness - The Science of Sleep - Sleep Hygiene
Health and Wellness - The Science of Sleep - Sleeping for Shift Work
Health and Wellness - The Science of Sleep - The Science of Sleep
Health and Wellness - The Toxic Work Environment - Fixing a Toxic Workplace
Health and Wellness - The Toxic Work Environment - Signs of a Toxic Workplace
Health and Wellness - The Toxic Work Environment - Surviving a Toxic Workplace
Health and Wellness - Understanding Headaches - Surprising Headache Triggers
Health and Wellness - Understanding Headaches - Understanding Headaches
Health and Wellness - Workplace Friendships
Health and Wellness - You Are What You Eat - Brain Food
Health and Wellness - You Are What You Eat - Meal Planning
Health and Wellness - You Are What You Eat - Reading Food Labels
Health and Wellness - You Are What You Eat - You Are What You Eat
Hospitality - Back of the House - 01. Introduction to Restaurant Cuisine
Hospitality - Back of the House - 02. Making the Menu
Hospitality - Back of the House - 03. Making the Menu - Presentation
Hospitality - Back of the House - 04. Kitchen Safety
Hospitality - Back of the House - 05. Knife Safety
Hospitality - Back of the House - 06. Food Safety Plans
Hospitality - Beverage - 01. Wine 101
Hospitality - Beverage - 02. Beer and Spirits 101
Hospitality - Beverage - 03. Alcohol Safety
Hospitality - Beverage - 04. Bartending Fundamentals
Hospitality - Beverage - 05. Bartending Glasses Guide
Hospitality - Beverage - 06. Bartending - The Pour
Hospitality - Food and Beverage - 01. In-Room Dining
Hospitality - Food and Beverage - 02. Alcohol Basics
Hospitality - Food and Beverage - 03. Food Safety Plans
Hospitality - Front Desk Customer Service - 01. Etiquette & Presentation
Hospitality - Front Desk Customer Service - 02. Check-In & Check-Out
Hospitality - Front Desk Customer Service - 03. Communicating with Guests
Hospitality - Front Desk Customer Service - 04. Telephone Techniques
Hospitality - Front Desk Customer Service - 05. Handling Upset Guests
Hospitality - Front of the House - 01. Introduction to Restaurants
Hospitality - Front of the House - 02. Greeting and Seating Guests
Hospitality - Front of the House - 03. Interacting with Guests - Fundamentals
Hospitality - Front of the House - 04. Interacting with Guests - Special Circumstances
Hospitality - Front of the House - 05. Interacting with Guests - Difficult People
Hospitality - Front of the House - 06. Understanding the Menu - What's for Dinner?
Hospitality - Front of the House - 07. Understanding the Menu - Writing Menu Descriptions
Hospitality - Front of the House - 08. Understanding the Menu - What's on Tap?
Hospitality - Front of the House - 09. Serving Guests - Taking Orders
Hospitality - Front of the House - 10. Serving Guests - Table Service
Hospitality - Front of the House - 11. Serving Guests - Time Management
Hospitality - Front of the House - 12. Clearing the Table and Closing the Sale
Hospitality - Front of the House - 13. Tips for Tipped Employees
Hospitality - Housekeeping - 01. Cleaning Guest Rooms
Hospitality - Housekeeping - 02. Cleaning Public Spaces
Hospitality - Housekeeping - 03. Working Safely with Ergonomics
Hospitality - Housekeeping - 04. Interacting with Customers
Hospitality - Tourist Attractions - 01. Overview
Hospitality - Tourist Attractions - 02. Serving the Guest
Hospitality - Valet - 01. Appearance and Professionalism
Hospitality - Valet - 02. Parking Vehicles
Hospitality - Valet - 03. Returning Vehicles
Hospitality - Valet - 04. Safety Essentials
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