Bank Secrecy Act for Frontline Employees - 04. Customer Information Programs
As part of the USA PATRIOT Act, financial institutions are required to have customer identification programs, or CIPs. This helps prove customer identities, which is a key part in fighting money laundering schemes. In this course, we’ll talk about what this means to you as a bank employee. We’ll discuss the important distinction between customers and consumers, as they relate to BSA/AML. We’ll go over who this rule applies to and the specific information you’re required to collect to verify identification. We’ll also look at specific recordkeeping rules for CIPs.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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