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Banking Customer Service

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Providing quality customer service is essential to any business, but in order to do that, every institution should establish a set of customer service guidelines for their employees to follow. In this course, we’ll discuss the four basic elements of customer service that banks can implement for their employees. We’ll talk about situations that bank customers want to avoid. We’ll also cover areas where training is essential, touch on various ways to reward employees for exemplary customer service, and go over how to measure your customer service efforts.

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Course Outline

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The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.

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average rating is 3 out of 5, based on 150 votes, Product ratings
98% would recommend

This Solution is provided by: 
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