Communication Styles - Emotional Intelligence - Developing Empathy
The first three competencies of emotional intelligence have been focused on you and your emotions. Now it’s time to shift gears and look at how we deal with the emotions of others. We call it empathy, and it has a lot to do with social awareness. In this course, we’ll define empathy and discuss how to identify the emotions of others. We’ll also go over some helpful tips on developing empathy, which is an essential tool in demonstrating high emotional intelligence.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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