Communications - Assertive Verbal Skills - Communication Techniques
By now you should be familiar with ways to develop your assertiveness, and how to recognize and deal with manipulators. But how do you put that into practice? What specifically should you say and do? In this course, we’ll talk about composing yourself to match the message that you’re trying to convey. We’ll discuss body language and vocal control. We’ll go over acknowledging and controlling your emotions. And lastly, we’ll go through the four ways to practice assertiveness.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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