Customer Service - Call Center Training - Escalating Issues
When you’re handling customer issues, you always want to be able to solve it yourself. This is what’s known as First Call Resolution, or FCR, and it’s what every call center hopes will happen. But sometimes there are problems that are too complex, customers who are too demanding, or issues that are outside your scope. In those cases, you may need to escalate the issue. In this program, we’ll talk about what that means. We’ll go over some common reasons to escalate a call, and we’ll also cover how it should be done.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
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98% would recommend
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