Customer Service - Telephone Techniques - Hold, Please
No one likes being put on hold. But sometimes, it’s an inevitable part of handling the phones. Maybe someone walks physically into your office. Maybe you need to get further information. Whatever the reason, sometimes when you’re running the phones for a business, you have to put people on hold. So how do you avoid angering them when you do? In this course, we’ll learn some techniques that research says makes it easier for the caller when they’re placed on hold.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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