Customer Service - Telephone Techniques - Hold, Please
No one likes being put on hold. But sometimes, it’s an inevitable part of handling the phones. Maybe someone walks physically into your office. Maybe you need to get further information. Whatever the reason, sometimes when you’re running the phones for a business, you have to put people on hold. So how do you avoid angering them when you do? In this course, we’ll learn some techniques that research says makes it easier for the caller when they’re placed on hold.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
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$550/mo.
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98% would recommend
This Solution is provided by:
ESSG
