Customer Service - Telephone Techniques - Phone Etiquette
Have you ever called a business, and it was literally impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times, and never talked to a person? Or even worse, the voice-automated prompts, that apparently don’t detect human voices! You’ll go hoarse screaming, “Speak to a REP-RE-SEN-TA-TIVE!” In this course, we’ll help you keep your customers happy, by going over business phone etiquette. We’ll discuss setting up, maintaining, and updating your business phone system. We’ll also touch on basic phone etiquette for your workplace.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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