Decision Making - Identifying Unintended Consequences
When we make decisions in business, our actions have intended consequences. But they also have unintended consequences. In other words, we decide to do something for a particular outcome, but many times there are other outcomes that we don’t anticipate or expect. So how do we identify and understand unintended consequences of our decisions? In this course, we’ll discuss a theory by American sociologist, Robert K. Merton and talk about what causes unintended consequences. We’ll also go over the various types and learn how to identify possible unintended consequences.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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