Decision Making - Identifying Unintended Consequences
When we make decisions in business, our actions have intended consequences. But they also have unintended consequences. In other words, we decide to do something for a particular outcome, but many times there are other outcomes that we don’t anticipate or expect. So how do we identify and understand unintended consequences of our decisions? In this course, we’ll discuss a theory by American sociologist, Robert K. Merton and talk about what causes unintended consequences. We’ll also go over the various types and learn how to identify possible unintended consequences.

Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
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