Difficult Customers - Handling Angry Callers
Anger is an unintelligent emotion that’s always triggered by something. It’s very common and very human. Most salespeople dread having to deal with an angry, or disgruntled, customer because of the emotions that come into play. It’s never pleasant, but it doesn’t have to be painful either. This course teaches a six-step process that will enable you to easily work through a difficult discussion with an unhappy customer by controlling the situation, while minimizing stress.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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