Difficult Customers - Handling Angry Callers
Anger is an unintelligent emotion that’s always triggered by something. It’s very common and very human. Most salespeople dread having to deal with an angry, or disgruntled, customer because of the emotions that come into play. It’s never pleasant, but it doesn’t have to be painful either. This course teaches a six-step process that will enable you to easily work through a difficult discussion with an unhappy customer by controlling the situation, while minimizing stress.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
You can purchase this course in the following ways:
Library Group Level
Click here to add your own content, or connect to data from your collections.
Priced from:
$550/mo.
Monthly or Annual
Features
Additional Features
load more
Course Reviews
Reviews
98% would recommend
This Solution is provided by:
ESSG
