Hospitality - Front Desk Customer Service - 04. Telephone Techniques
Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
You can purchase this course in the following ways:
Library Group Level
Click here to add your own content, or connect to data from your collections.
Priced from:
$550/mo.
Monthly or Annual
Features
Additional Features
load more
Course Reviews
Reviews
98% would recommend
This Solution is provided by:
ESSG
