Hospitality - Front of the House - 03. Interacting with Guests - Fundamentals
If you’re a server, you probably don’t need to be told of the importance of customer service. It’s right there in your job title. You serve customers. To do so successfully, you’ll need to understand the basic principles of customer service. That’s what we’ll cover in this course. We’ll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and flexibility.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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