Hospitality - Front of the House - 05. Interacting with Guests - Difficult People
Everyone makes mistakes. It’s an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts fall short. In addition, there will be customers who are just…difficult. Difficult to please, difficult to communicate with, difficult to serve. What’s a server to do? In this course, we’ll look at tips and tricks for what to do when things go wrong. We’re going to do this by examining three common scenarios.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
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