Business Insider conducted a survey of over 15,000 managers and professionals about what skills made a good leader. What do you think came back as one of the top responses? It wasn’t the ability to be authoritative, or even organized, or inspiring. No, the thing respondents prized highly was tact. Managers sometimes have to deliver bad news. But if you can learn to do so tactfully, you’ll be a much better leader, one that employees trust and like more. So in this course, we’ll talk about how to develop tact. We’ll go over the preparation required for difficult situations. We’ll also discuss how to consider the personality of the person you’re addressing. Lastly, we’ll go over choosing your words, using proper body language, and setting the tone.