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Negotiating Skills - Introduction to Negotiation

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When most people think about negotiation, they envision the process of haggling. In commercial or sales negotiation, there’s a lot more to the process of negotiating than haggling. Negotiation is the process of exchange involving give and take between two or more parties to reach agreement regarding an issue, when faced with an apparent conflict or disagreement. It’s all about getting to a win-win outcome. In this course, you’ll learn how to confidently negotiate to reach mutually beneficial agreements by employing some commercial negotiation best practices and techniques.

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The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.

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