Negotiating Skills - Negotiation Tactics
There are a few basic tactics that customers will typically use during a negotiation in an effort to leverage their power against you. If you’re able to identify the specific tactic being employed by the person you’re negotiating with, you’ll be able to react appropriately to keep the discussion moving forward. This course will teach you about the various tactics and how to effectively respond to each of them.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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