Negotiating Skills - The Rules of Negotiation
Negotiation can sometimes be like a game. And like any game, the likelihood of success is reliant upon a clear understanding of the rules. Negotiation is a process, not an event, and there are some standard rules that you need to be aware of. This course will teach you the basic rules of negotiation, which will enable you with a greater ability to confidently engage in bargaining discussions with customers, when faced with an apparent conflict or disagreement.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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