Performance Excellence - The Plan, Do, Study, Act Model
Plan, Do, Study, Act, or PDSA, is a four-stage problem-solving model used for improving a process, testing possible solutions, or implementing a change. It goes like this: you plan for a change, do or implement that change, study the effects of what you did, and then act according to the results of your analysis. In this course, we’ll discuss how to use this valuable tool to develop solutions that address problems and opportunities for improvement in your workplace.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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