Our daily interactions with coworkers, customers, and vendors can be a source of joy and satisfaction, or they can be a cause of stress and conflict. One factor that makes a big difference in these interactions is our mindset — specifically, whether we assume positive or negative intent from the other person. What does it mean to assume positive intent? Simply put, it means giving people the benefit of the doubt. It means trusting they have good intentions, that they’re doing their best, and that they’re not trying to harm us or sabotage our efforts. In this course, we’ll talk about why this concept is important and how to execute it successfully.