Professional Productivity - 03. Conflict Management - The EASY Conflict Management Process
Once you’re able to maintain your own emotions, there are some things you can do to help other people calm down, too. Think of it as helping someone move their mood from the red zone to a much calmer, productive place. In this program, we’ll talk about how that process works, using the acronym EASY. There’s no guarantee that you’ll be able to overcome all problems with this process, but managing and resolving conflict becomes much easier when you put EASY to use.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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