With all the online and ATM banking we do these days, some people might think the teller’s job is no longer important. This simply isn’t the case. Tellers are still a vital part of most financial institutions. If you’re a teller, or becoming one, this course will help you understand the essential duties and responsibilities that come with your position. We’ll discuss operational duties, such as dealing with transactions, policies, and procedures. We’ll also cover customer service responsibilities like cross- and upselling products and services, being alert to fraud, dealing with office security, and identifying adult financial abuse.