Retail Excellence - Retail Conflict Management - Phases of Escalation
Conflicts can escalate quickly. Your job is to step in and de-escalate the situation before things get out of hand. There are four phases of conflict, with each phase presenting different signs, and that’s what we’ll cover here. We’ll talk about what signs to look for and how to handle each phase, so you’re prepared for anything when conflicts arise. Luckily, with the right training, you’ll be able to catch specific signs in the early phases and diffuse these situations quickly.
Employee Training and Development online courses equip professionals with essential skills to enhance job performance, productivity, and career growth. These courses cover topics such as leadership, communication, teamwork, problem-solving, and technical skills relevant to various industries. Designed for flexibility, they allow employees to learn at their own pace through interactive modules, video lessons, and real-world case studies. Whether for onboarding, upskilling, or leadership development, these courses help organizations build a knowledgeable and efficient workforce.
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