Retail Selling - Initiating the Call
An impactful sales call needs to be a two-way conversation where both the seller and the customer are fully engaged. Before engaging in a business discussion, you need to be sure that your customer is comfortable, prepared, and available to listen to your ideas and suggestions. This course teaches how to prepare your customer by using small talk, or casual conversation. The learning also includes how to transition from casual conversation to the business discussion.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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