As the coronavirus crisis unfolded, crisis management readiness was put to the test. If your business wasn't fully prepared for COVID-19, you're not alone. In such a fast-changing environment, leaders responded to the situation in real-time, often before all the facts and impacts were clear. Most organizations had little or no time to set a strategy on how to respond. Crisis response plans will never be perfect. This is especially true with unpredictable events. As the economy and businesses begin to stabilize again, new problems will still arise. Risk and crisis management will remain relevant. In this program, we’ll discuss ways you can analyze, evaluate, and improve your response.