Sales Relationships - No, But If™
Customers often ask for extras or special pricing, and saying “no” to these things can be difficult. On the flip side, when you give in to these requests, it can set unreasonable expectations for you and your organization moving forward. A happy middle ground is using the “No, but, if ™” approach. In this course, we’ll talk about how to put this into practice with your customers. “No, but, if ™” keeps you from giving away something for free, balances the power between you and the customer, and leaves room for negotiation.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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