Workplace Culture - De-Escalation in the Workplace - Phases of Escalation
Avoiding conflict in the workplace is impossible, because humans are social and emotional beings. No matter your business, emotions can escalate when dealing with conflict. But the more informed you are about how conflicts progress, the more power you have to de-escalate heated situations, whether you’re involved or just a bystander. In this course, we’ll walk through the four phases of escalation, but we’ll also discuss what healthy conflict looks like and the necessary ingredients to help stay composed in tense situations.

The Employee Training & Development library group is designed to build confident, capable, and engaged employees at every level of your organization. From leadership and communication to customer service, time management, and professional growth, these courses empower your workforce with the skills needed to perform better, collaborate more effectively, and advance their careers. Delivered in an engaging, easy-to-assign format, this library helps organizations strengthen culture, improve productivity, and invest in long-term employee success—all from a single, flexible training solution.
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