A sales call should be a two-way conversation where we’re engaging the customer in a discussion, versus talking at them. It’s easy to sense when someone is engaged and actively listening to what you have to say when you’re able to observe their reactions in a face-to-face conversation. It becomes more difficult when you’re not able to see them, like on a phone call. This course teaches you how to engage with a customer in situations where you’re not in a face-to-face discussion. You’ll learn how to use voice inflections, other non-verbal actions, active listening skills, and effective communication methods to drive engagement without physically being in their presence.